Shipping policy

Two clocks run on every order: the time it takes to print your item, and the time it takes to travel to you. We list them separately because adding them together is the only honest way to answer "when will it get here".

Processing and delivery at a glance

Stage	How long	What is happening
Order cut-off	5:00 PM Pacific, Mon–Fri	Orders placed after cut-off, on a weekend, or on a federal holiday begin the next business day
Production	2–7 business days	Your item is printed and quality-checked. Nothing is printed until you order it
Transit	2–5 business days	Standard shipping within the United States
Total	4–12 business days	From the moment you order to the moment it lands

A worked example

You order at 9:00 PM Pacific on a Tuesday. Because that is after the 5:00 PM cut-off, the order begins on Wednesday. Production runs 2–7 business days, so it ships somewhere between the following Friday and the Friday after that. Transit adds another 2–5 business days. Realistically you are looking at the second or third week out, and the far end of that range is the one to plan around.

Business days are Monday through Friday and exclude U.S. federal holidays. Weekends and holidays do not count toward either clock.

Ordering for Halloween

To be comfortable for October 31, place your order by October 13. That leaves the full 12 business days at the slow end of the range, with two days to spare. Orders placed after that date may still arrive in time, but we will not promise a date we do not control — once a parcel is with the carrier, its progress is out of our hands.

Shipping rates

Order subtotal	Shipping
$65.00 and over	Free
Under $65.00	$5.95 flat

The threshold is calculated on the order subtotal before tax and after any discount. Shipping is charged once per order, not per item.

Where we ship

We ship to street addresses in all 50 U.S. states and the District of Columbia.

Your order is printed at a print facility inside the United States and ships domestically from there. Returns go to our U.S. returns address in Texas.

We do not ship internationally, and we do not ship to APO or FPO military addresses. Orders addressed to a PO Box may be delayed or returned by the carrier, so please give us a street address wherever you can.

Tracking

You will get a shipping confirmation email with a tracking number when your order leaves the print facility. Tracking information can take 24–48 hours to start updating — a number that shows nothing yet is normal and does not mean anything has gone wrong.

Items in the same order are sometimes produced at different facilities and can arrive in separate parcels on different days. If part of your order has landed and the rest has not, give it a few more days before assuming something is missing.

Your right to cancel a delayed order

Under the FTC Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship your order within the time we promised, you have the right to cancel it and receive a full refund. If we are ever running significantly behind, we will email you, tell you the new expected date, and give you the option to cancel. If an order has not shipped within 30 days and you have not agreed to a delay, we will refund it automatically.

Lost, stolen, or undelivered parcels

If tracking says delivered but the parcel is not there, work through these steps before contacting us — they resolve the large majority of cases:

Check every door, porch, garage, mailroom and parcel locker at the address.
Ask the people you live with, and any neighbor who takes in parcels.
Wait 48 hours. Carriers occasionally scan a parcel as delivered a day before it physically arrives.
Contact your local carrier office with the tracking number and ask for the GPS delivery scan.
If it still has not turned up, email us at support@customifytee.com within 30 days of the delivery scan and we will work it out with you.

If a parcel is confirmed lost in transit and never scanned as delivered, we replace it at no cost to you.

Wrong or incomplete address

We print the address exactly as you enter it at checkout. If an order is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment, and a second shipping charge applies. Please check your address carefully before paying — once an item enters production we cannot change it.

Customs and import duties

Not applicable. We ship domestically within the United States only, so there are no customs charges, import duties or brokerage fees on any order. If anyone ever contacts you demanding a fee to release a Customify Tee parcel, do not pay it — forward the message to support@customifytee.com and we will look into it.