Every order gets a tracking number by email as soon as it leaves the print facility.
Find your tracking number
It is in the shipping confirmation email, sent to the address you used at checkout. If you cannot find it, check your spam and promotions folders first — that is where it usually is.
If you created an account, your orders and tracking links are also under My Account → Orders.
Still nothing? Email support@customifytee.com with the name and address on the order and we will send it to you.
Tracking says nothing yet
Normal. It takes 24–48 hours after the label is created for the first carrier scan to appear. A number that shows no movement on day one does not mean anything is wrong.
Your order has not shipped yet
Remember there are two clocks. Production takes 2–7 business days before anything ships at all, then transit takes 2–5 business days. If it has been fewer than 7 business days since you ordered, it is almost certainly still being made. Full detail is in the Shipping Policy.
Parts of your order arrived separately
Items in one order are sometimes made at different facilities and ship in separate parcels on different days. If some of your order has landed and some has not, give the rest a few more days.
Tracking says delivered but nothing is there
Work through the five steps in the Shipping Policy before emailing us — they resolve most of these cases. If the parcel still has not appeared, contact us within 30 days of the delivery scan.
Last updated: August 11, 2026