Refund policy

Everything is printed after you order it, so there is no shelf to put a returned item back on. We still take returns — we just want to be straight with you about how it works and who pays for what.

The short version

Situation	Window	Who pays return shipping	Outcome
Misprint, damage, or wrong item sent	30 days from delivery	Nobody — do not ship it back	Free replacement or full refund
Wrong size or changed your mind	30 days from delivery	You	Refund to your original payment method
Order cancellation	Within 24 hours, before production starts	—	Full refund

There is no restocking fee on any return.

If something arrived wrong

This covers misprints, off-center or cracked printing, holes, stains, the wrong size in the box, or damage in transit.

Email support@customifytee.com within 30 days of delivery with your order number and clear photos of the problem. In most cases we will send a replacement and tell you to keep or donate the flawed one — shipping a defective shirt across the country helps nobody. If you would rather have your money back than a replacement, say so and we will refund you instead.

You pay nothing in this situation. No return shipping, no restocking fee, no deduction.

If the size is wrong or you changed your mind

You have 30 days from the delivery date. The item must be unworn, unwashed, free of odors and pet hair, and still have any tags attached.

Email support@customifytee.com with your order number and which items you want to return. Do not ship anything before you hear back — parcels that arrive without a return authorization are difficult to match to an order.
We reply within 24 business hours with a return authorization number and confirm the address.
You ship the item back at your own cost. We recommend a tracked service; without tracking we cannot help if the parcel goes missing on the way to us.
Once it arrives and passes inspection, we refund you.

Original shipping charges are not refunded on a change-of-mind return. If your order qualified for free shipping and returning items drops the remaining order below $65, we do not claw the shipping cost back.

Return address

Send authorized returns to:

Customify Tee Returns
602 Fountain Parkway, Suite B
Grand Prairie, TX 75050
United States

Do not send returns to our registered office in Kalispell, Montana. That address handles corporate correspondence only and has no one there to receive or process merchandise. A parcel sent there will not reach us.

Refund timing

Once we receive and inspect your return, we process the refund within 5–7 business days to the original payment method. After we release it, your bank or card issuer typically takes another 3–10 business days to post it to your account. We do not control that second stretch.

We will email you when the refund leaves our end.

If you paid with Afterpay, the refund goes back through Afterpay rather than to a card. Afterpay cancels or reduces whatever instalments you have left and returns anything you have already paid them. We release the refund on the same schedule as any other order; the part after that runs on Afterpay’s timetable. Any late fee Afterpay charged you is between you and Afterpay — we cannot refund it, because we never received it.

Exchanges

We do not run a formal exchange program, because the replacement has to be printed from scratch anyway. If you need a different size, return the original for a refund and place a new order. Doing it in that order means your new size starts production immediately instead of waiting for the return to land.

Items we cannot take back

Worn or washed items, or items returned after the 30-day window has closed.

Cancelling an order

Email us within 24 hours of ordering and we will cancel it for a full refund, provided production has not started. Once an item is in production it cannot be cancelled, because it has already been made for you specifically.

Your rights

Nothing in this policy limits any right you have under the consumer protection laws of your state, and it does not restrict the authority of the Federal Trade Commission or your state Attorney General.