Contact Us

Email is the fastest way to reach us, and it is the channel we actually watch. We reply within 24 business hours.

Email

Include your order number if you have one. If you are asking about sizing, send us the chest width and body length of a shirt you already own and like, measured flat, and we will tell you which size we would send.

Send us a message

Fill in the form below and it lands in the same inbox as an email to us. If you would rather use your own mail app, write to support@customifytee.com instead — both reach the same people.

Why email only

We handle support by email so that whoever answers can see your order, your photos and everything we have already said to you in one place. Nothing gets lost between a call and a follow-up. We reply within 24 business hours, Monday to Friday, and we read every message ourselves.

Mailing addresses — please read before sending anything

These two addresses do different jobs, and sending merchandise to the wrong one is the single most common way a return goes missing.

Returns and merchandise

Customify Tee Returns
602 Fountain Parkway, Suite B
Grand Prairie, TX 75050
United States

Email us first for a return authorization. Parcels that arrive unannounced are difficult to match to an order.

Registered office — corporate correspondence only

ELSEN FULFILLMENT LLC
1001 S Main St, Ste 600
Kalispell, MT 59901
United States

This is our registered office in the State of Montana. Nobody there can receive, inspect, or process merchandise. Do not send returns to this address.

Response times

Type of question	Typical reply
Sizing and pre-purchase questions	Within 24 business hours
Order status and tracking	Within 24 business hours
Print defects and damage (photos attached)	Within 24 business hours
Return authorizations	Within 24 business hours

Business hours are Monday to Friday, excluding U.S. federal holidays. During the last two weeks of October, volume is high and replies can take slightly longer — we will still get to you.