Payment Policy

No hidden fees and no recurring subscriptions — we never charge a card again after your order. All transactions are processed in U.S. dollars ($).

What we accept

We accept credit and debit cards on the following networks:

Visa
Mastercard
American Express
Discover

Depending on your device and browser, Apple Pay or Google Pay may also appear at checkout. Both charge the card you already keep in that wallet, so they are card payments too — not a separate account you need to open. Card payments, including the wallets, are processed by a PCI DSS Level 1 certified payment provider. We do not accept cash on delivery, checks, money orders, wire transfers or cryptocurrency. If a checkout page anywhere else offers those in our name, it is not us.

The definitive list is the one shown on the checkout page itself. If a method is not offered there, we do not take it.

Paying in instalments with Afterpay

Afterpay is available at checkout as well. It splits your order into interest-free instalments instead of one charge. Afterpay shows you the exact amounts and dates before you confirm, so check that screen rather than relying on this page.

A few things worth knowing before you pick it:

Your instalment agreement is with Afterpay, not with us. We are paid in full straight away; Afterpay collects the instalments from you afterwards under their terms.
Afterpay decides who is approved and for how much. Approval, spending limits and any minimum or maximum order value are set by Afterpay, not by us. If Afterpay declines your order we do not see why, and we cannot override it.
Afterpay may charge you a late fee if you miss an instalment. That fee is theirs and goes to them — we never add a fee of our own.
Refunds go back through Afterpay. If we refund an Afterpay order, Afterpay adjusts or cancels your remaining instalments and returns anything you have already paid. That leg is on their timetable, not ours.
Afterpay is offered on U.S. orders only, and only at checkout — not on product pages.

Read Afterpay’s own terms before you use it. If you would rather pay once and be done, choose a card, Apple Pay or Google Pay instead.

If we add a payment method later, this page will list it on the same day it goes live at checkout.

What appears on your statement

Your card or bank statement will show CUSTOMIFYTEE. Our registered legal entity is ELSEN FULFILLMENT LLC, so if your issuer displays the legal name instead, that is us and not an unauthorized charge. If you paid with Afterpay, your statement shows Afterpay rather than us, because Afterpay is the one taking the instalments. If a charge looks unfamiliar, email support@customifytee.com before filing a dispute — we can usually identify it within a few hours, and it is a lot less trouble for you than a chargeback.

When you are charged

Payment is taken in full at checkout. We do not take deposits and we do not split payments across shipments. If part of your order cannot be produced, we refund that part.

Authorization holds

If a payment fails, or if you edit an order, your bank may briefly show an authorization hold — a pending amount that has not actually been taken. Holds usually clear within 3–5 business days, though the exact timing is set by your bank rather than by us. A hold is not a charge and no money moves.

Sales tax

Any sales tax we are required to collect is calculated at checkout and shown in your order total before you pay. You will never see a tax amount appear after you have submitted payment.

Payment security

The site runs over HTTPS with TLS encryption. Card details are entered into a form hosted by our payment provider and are processed on their systems. Your full card number never reaches our servers and we never store it. We see only the card type, the last four digits, and whether the payment succeeded.

Pricing errors

If an item is listed at an obviously incorrect price and you order it, we may cancel and refund the order in full. We will email you first. We will never charge you more than the price shown when you paid.

Chargebacks

If something is wrong with your order, contact us first. A chargeback takes your bank several weeks to resolve; we can usually fix the underlying problem the same day. Where a chargeback is filed, we will provide the payment processor with the order record, tracking information and our correspondence with you.